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Faq’s

You'll Find Answers Here!

  • 01. What types of positions do you cover in your recruitment department?

    Our company specializes in recruiting Tech and IT profiles, ranging from junior positions to management positions. We cover all IT professions. Our goal is to provide quality candidates who match the specific needs of each company.

  • 02. How do you ensure the quality of the candidates presented?

    We follow a rigorous selection process to ensure the quality of the candidates we present to our clients. This process includes a skills assessment, professional and academic background checks, and in-depth interviews. We also work closely with our clients to understand their specific needs and tailor our search accordingly, ensuring an optimal match between candidate and company.

  • 03. How to work with your recruitment company?

    To start working with us, you can contact us via our website, by telephone or by email. We will then organize an initial meeting to discuss your recruitment needs, the profile sought and the specificities of your sector. After this meeting, we will begin the search and selection of candidates who match your criteria. We will support you throughout the process, from candidate selection to organizing interviews and the final offer.

  • 04. What types of call center services do you offer?

    We offer a full range of call center services, including customer support, technical support, order taking, inbound and outbound call management, as well as customized solutions to meet the specific needs of each business. Our goal is to provide an exceptional customer experience, ensuring smooth and efficient communication.

  • 05. How do you guarantee the quality of customer service?

    The quality of our customer service is ensured by extensive training of our agents, who are trained in best practices in communication and call management. We also use cutting-edge technologies to monitor and evaluate performance, ensuring that our high quality standards are maintained. In addition, we regularly collect feedback from our customers to continually improve our services.

  • 06. Can you manage clients in multiple languages?

    Yes, we are equipped to handle calls in multiple languages. Our international team of agents is made up of native speakers in a variety of languages, helping to provide effective support and communication to your customers, regardless of their native language.

  • 07. What are your rates for call center services?

    Our prices vary depending on the nature and volume of the services required. We offer flexible plans tailored to the size and needs of each business, including a la carte options and monthly plans. To obtain a personalized quote, please contact us directly with details of your customer service needs.

  • 08. How to ensure the confidentiality and security of customer information?

    The security and confidentiality of our customers' information is of the utmost importance. We strictly adhere to data security standards and use advanced encryption technologies to protect sensitive information. Additionally, all our agents sign confidentiality agreements and undergo regular training on data security and privacy protection.